Returns & Exchanges
At Women'secret KSA, we want you to be completely satisfied with your purchase, which is why we offer a flexible 14-day return policy for most fashion items. Please ensure all items are unworn, in their original packaging, and retain all hygiene seals for a successful return.
Initiate Your Request
Log into your Women'secret account, navigate to 'My Orders', and select the items you wish to return to receive your Return Authorization.
Pack the Items
Place the unused items back in their original packaging with all tags attached, ensuring hygiene strips on swimwear and lingerie remain intact.
Schedule a Pickup
Our courier partner will contact you within 48 hours to collect the package from your doorstep at any location within Saudi Arabia.
Receive Your Refund
Once our quality team inspects the items, your refund will be processed back to your original payment method or issued as store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing